Aadhaar Mobile Number Update Status Pending? Here’s How to Fix It

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How to Address a “Pending” Aadhaar Mobile Number Update Status

If you have visited an Aadhaar centre to update your mobile number and the status is still showing as “pending,” here’s a step-by-step guide to understand and resolve the issue.

1. Understand the Process

Updating a mobile number in Aadhaar cannot be done online for security reasons. It requires a visit to an Aadhaar Seva Kendra or an authorized enrolment centre where your biometrics are verified . After the visit, the centre submits your request, but the actual processing is done by UIDAI at the backend . The acknowledgement slip you received contains an Update Request Number (URN) which is your key to tracking the request .

2. Check the Status Online

The first and most straightforward step is to check the status yourself using your URN.

Go to the official myAadhaar portal: Click here to Visit
Locate the “Check Aadhaar Update Status” option.
Enter your URN and the captcha code, then click submit .

The status will show if your request is pending, in process, or rejected .

3. Wait for the Standard Processing Time

Processing a mobile number update is not instantaneous. The time can vary, and you should wait for the standard processing period to pass.

The timeline printed on your acknowledgement slip is a good guideline. Do not escalate before this period has elapsed .
Generally, updates can take 2 to 15 working days, though it can occasionally take up to 30 days .

4. Escalate Through UIDAI Channels

If the timeline on your slip has passed and the status is still “pending,” start the escalation process:

Call the UIDAI Helpline: Dial 1947 and provide your URN. Ask for the current status, the reason for the delay, and the expected completion date . The helpline also has a 24×7 IVRS system for checking update status .
Lodge a Grievance on the UIDAI Portal: File a complaint through the “Grievance and Feedback” section on the UIDAI or myAadhaar website. Attach your URN and a screenshot of the pending status to support your complaint .

5. Consider an RTI

If the helpline and grievance route do not yield a satisfactory answer, you can file a Right to Information (RTI) application with UIDAI. Since UIDAI is a public authority, it is obligated to respond to RTI queries. Your RTI can specifically ask for the current status of your update request and the reason for the delay . This is a tool for accountability but will not directly speed up the process .

Why is the Status Pending?

A “pending” status simply means UIDAI is still verifying the submitted details and biometrics. It is a normal part of the process and does not necessarily indicate a problem . The system could be awaiting final confirmation, or there might be a backlog.

Important Note: You cannot cancel a mobile number update request online. If a mistake was made, you would need to visit the centre again to submit a fresh request